For domestic orders, please allow up to 7 days for your order to be processed. The duration will depend on the volume of orders. Standard shipping will take 2 to 3 business days upon shipment confirmation via UPS. Overnight express shipping is still subject to processing times, if you have questions about expedited shipping please inquire at firstname.lastname@example.org to confirm accommodations. All orders will require a signature for delivery. All domestic orders, which are within the United States and minor surrounding islands, will be shipped via UPS or USPS.
Do note that some of our products will have longer processing and shipping times due to various factors such as production. This information will be provided in the item’s description. We highly recommend thoroughly reading the product description before you finalize your orders.
All international orders will be subject to duties and taxes, on top of shipping costs. However, in some special instances, shipping costs may be covered by Char Work Room (CHAR). The responsibility for additional fees will be placed on the customer and not CHAR. All payments for duty and import taxes will be the responsibility of the recipient.
These charges are not included in your total during checkout. These costs will be determined by the customs agency of your country and are beyond our control. We can’t estimate customs fees as they vary wildly from country to country. We recommend contacting your local customs office or carrier to calculate the costs of your order/s.
Due to the COVID-19 pandemic, international orders may experience a significant delay due to added processes. Expect your international orders to arrive longer than expected. All international orders will be shipped via FedEx or DHL. Your delivery will be contained in our signature “CHAR” poly-bag or box.
If you, the recipient, refuse to receive the delivery due to customs charges, your package will be considered abandoned and will be disposed of by your shipping carrier. This will result in your order not being eligible for refunds.
Special order products will have tags associated with them in their descriptions. It is highly advised to always read the product description for all of our products before ordering them. Some of the product details will include “pre-order” or “made to order” tags. For items made to order, these are specific garments that are produced to supply a specific individual demand. Our made-to-order products will take up to 4 weeks to process and ship to your door. This is due to the customizable nature of made-to-order items.
Once your order has been placed, the size, color, and delivery address cannot be changed. This applies to all kinds of orders. Make sure that all of these details are correct before finalizing your order. For pre-order items, please pay close attention to the shipping date stated in the product description. The shipping date for pre-order items indicates the date that the item will be processed and shipped out.
Once your order is shipped and is in transit, it is not possible to cancel the order.
CHAR is not responsible for any packages that become stolen or lost during transit. It is the responsibility of the recipient to locate their package. However, we will do everything in our power to help you find your package. If a package does end up lost or stolen, we recommend immediately contacting the shipping carrier for more information. We also highly advise you to select trustworthy delivery addresses where someone you can trust can receive and sign the package once it arrives.
For further questions regarding lost/stolen packages, contact us via email@example.com
Please allow up to 72 hours for responses via email.
Our customer service hours are from Monday – Friday between 9 AM – 4 PM.