Shipping and Delivery

Last Updated: 06/30/2022 05:12 pm

Domestic Orders

Please allow up to 5 business days for your order to be processed.

Standard shipping will take approximately 2 to 4 business days.

Overnight express shipping is still subject to processing times, if you have questions about expedited shipping please inquire at customer@charworkroom.com to confirm accommodations.

All orders will require a signature for delivery. 

**Please note, that some of our products will have longer processing and shipping times due to various factors. This information will always be provided in the item’s description. We highly recommend thoroughly reading the product description before placing your order.

International Orders

All international orders will be subject to duties and taxes in addition to shipping costs. All payments for duty and import taxes will be the responsibility of the recipient. These charges are not included in your total during checkout and will be determined by the customs agency of your country. At this time, we cannot estimate customs fees as they vary for each country.

Special Orders

Special order products will have tags associated with them in their descriptions. It is highly advised to always read the product description for all of our products before ordering them. Some of the product details will include “pre-order” or “made to order” tags. For items made to order, these are specific garments that are produced to supply a specific individual demand. Our made-to-order products will take up to 4 weeks to process and ship to your door. This is due to the customizable nature of made-to-order items.

Once your order has been placed, the size, color, and delivery address cannot be changed. This applies to all kinds of orders. Make sure that all of these details are correct before finalizing your order. For pre-order items, please pay close attention to the shipping date stated in the product description. The shipping date for pre-order items indicates the date that the item will be processed and shipped out.

Once your order is shipped and is in transit, it is not possible to cancel the order.

 

Lost Packages

CHAR is not responsible for any packages that become stolen or lost during transit. It is the responsibility of the recipient to locate their package. However, we will do everything in our power to help you find your package. If a package does end up lost or stolen, we recommend immediately contacting the shipping carrier for more information. We also highly advise you to select trustworthy delivery addresses where someone you can trust can receive and sign the package once it arrives.

For further questions regarding lost/stolen packages, contact us via customer@charworkroom.com

 

Availability

**Please allow up to 72 hours for responses via email.

Monday - Friday (Excluding Holidays)

11am - 5pm Central Standard Time