If, for any reason, you are not fully satisfied with your order, we offer a hassle-free return or exchange process.
Please note that our Instagram account is unable to handle returns and exchange inquiries. Instead, we have a dedicated return and exchange portal to streamline the process.
  • To initiate a return or exchange, please make sure to submit your inquiry within 7 days from the date of delivery of your order through our convenient return and exchange portal. We kindly request that all items be returned in their original packaging, with intact labeling and tags. Items showing visible signs of wear cannot be accepted for return or exchange.
  • While we gladly offer store credit or an exchange for the same item in a different size and/or color, please note that sale items, bodysuits, underwear, and swim garments are non-returnable.
  • Please be aware that original shipping charges cannot be refunded, and CHAR reserves the right to deny exchanges if the item(s) do not meet our policy standards.
  • In the event that your order arrives damaged or faulty, please notify us within 7 days from the date of delivery. We will promptly address the issue and find a suitable solution.
  • If an order is returned to us due to an undeliverable address or failure to claim the package, customers are responsible for covering the additional shipping cost for redelivery. We will make three attempts to contact the customer to claim their order. If the order remains unclaimed, a 30% restocking fee, in addition to the shipping cost, will be deducted from the refund.
  • We understand that sometimes store credit is a preferred option. Rest assured, our store credit is non-transferable and does not expire, allowing you to shop with flexibility.
  • For international orders, please note that we do not provide shipping labels for returns. International customers are responsible for covering the return shipping costs. We recommend using a reliable shipping method and we cannot be held liable for any lost or stolen return packages during international transit.
  • If you have any further questions or require assistance, our customer support team is here to help. Simply reach out to us via our live chat and we'll be happy to assist you.
  • To initiate your return or exchange, please visit our return and exchange portal for a seamless process.

We appreciate your understanding and thank you for shopping with CHAR.

Domestic Orders
Please allow up to 5 business days for your order to be processed.
Standard shipping will take approximately 2 to 4 business days.
Overnight express shipping is still subject to processing times, if you have questions about expedited shipping please inquire at customer@charworkroom.com to confirm accommodations.
All orders will require a signature for delivery. 
**Please note, that some of our products will have longer processing and shipping times due to various factors. This information will always be provided in the item’s description. We highly recommend thoroughly reading the product description before placing your order.
International Orders
All international orders will be subject to duties and taxes in addition to shipping costs. All payments for duty and import taxes will be the responsibility of the recipient. These charges are not included in your total during checkout and will be determined by the customs agency of your country. At this time, we cannot estimate customs fees as they vary for each country.
Special Orders
Special order products will have tags associated with them in their descriptions. It is highly advised to always read the product description for all of our products before ordering them. Some of the product details will include “pre-order” or “made to order” tags. For items made to order, these are specific garments that are produced to supply a specific individual demand. Our made-to-order products will take up to 4 weeks to process and ship to your door. This is due to the customizable nature of made-to-order items.
Once your order has been placed, the size, color, and delivery address cannot be changed. This applies to all kinds of orders. Make sure that all of these details are correct before finalizing your order. For pre-order items, please pay close attention to the shipping date stated in the product description. The shipping date for pre-order items indicates the date that the item will be processed and shipped out.
Once your order is shipped and is in transit, it is not possible to cancel the order.
Lost Packages
CHAR is not responsible for any packages that become stolen or lost during transit. It is the responsibility of the recipient to locate their package. However, we will do everything in our power to help you find your package. If a package does end up lost or stolen, we recommend immediately contacting the shipping carrier for more information. We also highly advise you to select trustworthy delivery addresses where someone you can trust can receive and sign the package once it arrives.
For further questions regarding lost/stolen packages, contact us via customer@charworkroom.com
**Please allow up to 72 hours for responses via email.
Monday - Friday (Excluding Holidays)
10am - 3pm Central Standard Time