We want you to love your purchase, and we understand that sometimes things may not work out as expected. That's why we have a customer-friendly return policy in place:
- We kindly ask that you submit your request through our return and exchange portal within 7 days of receiving your order to initiate the return or exchange process.
- You have the option to return items for a store credit or exchange for the same item in a different size and/or color.
- For a smooth return, please ensure the items are in their original packaging, with all labels and tags intact.
- To maintain the quality of our products, we are unable to accept returns for visibly worn items.
- Please note that sale items, bodysuits, underwear, and swimwear are final sale and cannot be returned.
- While we are unable to refund the original shipping charges, we are here to assist you with any other concerns you may have.
If you have any questions or need further assistance, our customer support team is always here to help at firstname.lastname@example.org
To place an order, simply browse our website and select the items you wish to purchase. Add them to your shopping cart and proceed to the checkout page. Follow the prompts to enter your shipping and payment details. Once your order is confirmed, you will receive an email notification with the order details.
We accept major credit cards (Visa, Mastercard, American Express) as well as PayPal and Apple Pay for online orders. Please note that all transactions are processed in the local currency of your shipping address. We also offer Buy now, pay later from Klarna, AfterPay and Shop Pay.
We have tailored our shipping options to accommodate your preferences:
- Enjoy the convenience of our flat rate shipping for domestic orders, priced at $15, ensuring your package arrives within a reasonable timeframe of 2 to 3 days.
- If you seek an expedited domestic delivery, our express shipping option is available at a rate of $30, prioritizing the arrival of your items.
- We offer free U.S. shipping on orders over $200+.
- For our international customers, we extend our reach with a flat rate shipping fee of $30.
We kindly ask for your patience as we process your order, which typically takes up to 5 business days.
For standard shipping, you can expect your package to arrive within approximately 2 to 4 business days once it has been shipped.
Please note that it may take up to 24 hours for your tracking number to update. Rest assured, our team is diligently working to provide you with the most accurate and up-to-date information.
If you are interested in overnight express shipping, please note that it is also subject to our processing times. To ensure the availability of expedited shipping options and to discuss any specific requirements or inquiries, please reach out to us at email@example.com.
To ensure the secure delivery of your order, we require a signature upon receipt. This measure helps us maintain the utmost care and accountability throughout the shipping process.
Yes, you can track your order. Once your order is shipped, we will send you a shipping confirmation email with a tracking number and instructions on how to track your package. You can also log in to your account on our website to view the status of your order.
If an item you want is currently out of stock, you can sign up for an email notification to be informed when it becomes available again. Alternatively, you can reach out to our customer support team, and they will assist you in finding a suitable alternative or provide an estimated restock date.
Yes, we provide detailed size guides for our clothing items. You can find size charts on the product pages to help you determine the best size for you. If you have any specific sizing questions or need further assistance, please contact our customer support team.
Once an order has been placed, it enters our processing system and cannot be canceled or changed. However, if you need to make any modifications, please contact our customer support team as soon as possible, and they will assist you to the best of their abilities.
If an order is returned to us, customers are responsible for the additional shipping cost to have their item redelivered. We will make three attempts to contact the customer and help them claim their order. If the order remains unclaimed, a 30% restocking fee will be deducted from their refund, along with the shipping cost. For any further questions or assistance, please contact our customer support team.
You can reach our customer support team by email at firstname.lastname@example.org or by live chat on our website. Our representatives are available Monday - Friday 10AM CST to 3PM CST to assist you with any questions or concerns you may have.